I respect that your time is very valuable and I appreciate that you understand mine is valuable too.
If you cancelled or rescheduled an appointment at short notice I wouldn’t be able to book another client.
If you think that you are going to be unable to attend your appointment, I would appreciate if you can give me as much notice as possible. I’ll be pleased to cancel and reschedule your appointment at any time, without any penalty up to 12 hours before your booking.
Any cancellation less than 12 hours, the full price will be charged. If you have made a payment in advance for an appointment and you cancel with less than 12 hours’ notice, this payment is non-refundable.
If you have any questions about our Cancellation Policy, please contact us on firstname.lastname@example.org