Cancellation Policy

Appointments are carefully scheduled to ensure each client receives the time and attention they need. We kindly ask that any changes to your booking are made with sufficient notice.



A deposit or full payment is required at the time of booking to secure your appointment. If you need to cancel or reschedule, a minimum of 24 hours’ notice is required. Cancellations made with less than 24 hours’ notice will result in the loss of the deposit.



Failure to attend an appointment without notice will result in the full session being charged.



If you arrive late, your treatment time may be reduced in order to avoid impacting the next client. The full treatment fee will still apply.



Appointments can be rescheduled with appropriate notice and are subject to availability.



Sessions purchased as part of a package are non-refundable and should be used within the agreed time frame.



If you are unwell or have any condition that may affect your treatment, please inform us in advance so we can advise appropriately and ensure your safety.